Frequently Asked Questions

General Questions

What payment methods do you accept?

We accept credit/debit cards, PayPal, and other common payment methods depending on your location.

Can I modify or cancel my order after placing it?

Orders can be modified or canceled within 24 hours after purchase. Please contact our support team as soon as possible.

How long does shipping take?

Shipping times vary by location, typically between 5-12 business days.

How can I track my order?

Once your order ships, you will receive a tracking number via email.

What should I do if the product does not work properly?

Try restarting the product and checking the manual. If the issue persists, contact support.

Is there a mobile app? Which devices are compatible?

Yes, the mobile app is available for iOS and Android. Please check the app store for device compatibility.

What should I do if my package is lost or delayed?

Contact our support team with your order number. We will help resolve the issue promptly.

How is my data protected?

We are committed to protecting the privacy of every customer; no one can view your data, including our team!

About Refund And Warranty

How do I request a repair or replacement?

Please contact our support team with your order details.

What is the warranty period for the product?

We offer a two-year warranty on all our products.

Can I extend my warranty?

Extended warranty options may be available at purchase or via our support team.

What is your refund policy?

We offer a full refund for eligible returns within 30 days of receiving your order. View our refund policy for details

How do I request a refund?

Contact our support team with your order number and reason for the return. We will guide you through the process.

How long does it take to process a refund?

Once we receive and inspect the returned item, refunds are typically processed within 10 business days.

FAQ Center

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FAQs About Baby Monitors

Find answers to common questions about your device

Customer Reviews

★★★★★

Love this brand and these cameras they are amazing quality and I love the split screen action of these! I can watch all 3 kids together! Their customer service is amazing and quick at handling any issues you may have.Id highly recommend these 100/10

Emily R. ✔ Verified

★★★★★

We love everything about this baby monitor. Easy setup and easy to use with monitor and connecting with phone/devices. The monitor and camera are clear visually and acuity.

John D. ✔ Verified

★★★★★

Had brought a camera that looked just like this one, was more money, didnt charge. I had to use power banks. And I had to keep unplugging them. I have 2 of these. They are amazing. The only fault is I cant turn the sound down. But apart from that they are faultless.

Sophie M. ✔ Verified

★★★★★

This BOIFUN's product is a superb choice for those seeking a reliable and feature-rich security solution. Its combination of high-definition video, robust motion detection, and the convenience of solar power. This camera offers peace of mind with its advanced capabilities and ease of use.Highly recommended for anyone looking to elevate their security setup!

Michael P. ✔ Verified

★★★★★

DVD player size is good, compact enough to take on a trip and show my DVD programs to friends. The rechargeable battery is wonderful. Easy to start using, although learning all the functions takes some time, but instructions are clear enough.This will be ideal to share my travel programs with others.SD card and USB thumb drive work well in showing images.

Laura K. ✔ Verified

Still have questions? Contact us and we’ll get back to you within 24 hours

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